All that they would offer us is a $25 food credit. 1st day in the pool my husband stepped on glass and cut his foot. Worst part is the Aqua Pool is not part of the casino. Phone in room didn't work so each time we needed to request something we had to go down to the front desk. A/C in room was intermittent and didn't work all night. Requested from front desk twice after the fact, never came and made the bed or brought us new towels. Was not informed you had to request your room to be cleaned/bed made, new towels etc and you had to do it the day before you wanted the service. Beds extremely uncomfortable, pillows even worse. We went last year same time and service was okay. Melia Punta Cana Beach Wellness Inclusive - Adults onlyīottom line, the hotel cares nothing about your satisfaction and provides no service at all.Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Southeastern Oklahoma State University.Dallas/Fort Worth International Airport Hotels.Choctaw Casino Resort - Durant Features.Hotels near Choctaw Casino Resort - Durant.Make reservations as they are pretty busy. If you can venture out, the roadhouse bar and grill is amazing. We then decided to eat out of the hotel because nothing sounded “good”. We had guys the first night and I was disappointed( service’s sucked too) Food court was better. You can order from guys and I would not eat there. You can’t bring food from the food court so that super sucked. The upper pool has a slide and it was closed so I wish that was open, it would of been awesome but oasis was great. Also had cranberry and vodkas for 8 dollars. Poolside LIT was 9 bucks and it gets you lit lol. Plenty of seating and the drinks are great. We hit the Pool 3 days straight, oasis is amazing and relaxing. Obviously, if you are eating or drinking you can’t wear your mask. We had to bowl with our mask which was annoying but for those mask snobs, there you have it ! Yes there are COVID procedures in place and they are strict about it. Would be nice if their rooms had microwaves :) We bowled three nights straight. Like no one had been there for a while lol or maybe not cleaned ? Rooms don’t have microwaves but you can request one from housekeeping. Room was in the grand tower, no complaints except it was dusty. Anyways, check in was easy, waited about 10 minutes. Upon entrance they had a mask table and sanitizer for those who forgot their mask. Everyone was wearing a mask and there were sanitizer stations literally everywhere. There is another review out there saying there were zero protocols, we experienced the opposite.

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